1)                              Where do I send my finished reclaim form?

A:         Please click here for the details of the Foreign Tax Authorities including the addresses and contact details in each of the countries where we currently offer a tax reclaim filing service.

2)                              How do I find out the address of my local Inland Revenue tax office?

A:         The local Inland Revenue tax office responsible for your tax affairs will be detailed on your most recent P60, P45, Annual Tax Return or Advice of Tax Coding. 

3)                              My printer ran out of paper.  How do I reprint my reclaim form?

A:         Just locate the original email we sent to you, open the file attachment, and reprint the contents.  You may also wish to save the file elsewhere on your PC for reference purposes going forward.

4)                              What if I don’t have a tax voucher or credit advice?

A:         The tax voucher or credit advice is a mandatory requirement when filing a tax reclaim.  If you do not have one you should contact your bank, or whoever paid you the dividend income, and ask them to send you one.  Unfortunately, if you cannot obtain proof of dividend income payment you cannot proceed with your tax reclaim.

5)                              Where do I sign the form?

A:         A set of instructions including "where to sign" will be attached to out email receipt.

6)                              How do I get my money back?

A:         Our software will automatically pre-populate the relevant tax form with the information you input on the Reimbursement Detail screen.

7)                              How long will I have to wait to get my money back?

A:         Please click here for a schedule providing indicative payment timeframes for receipt of refunds after you have sent your reclaim to the relevant overseas tax authority.  Please note that these timeframes are indicative timeframes for guidance only and you must correspond directly with the relevant tax authority to establish if/when your refund will be paid to you.

8)                              What if my reclaim forms get lost in the post?

A:         Unfortunately the only solution will be for you to reprint the forms and start the whole process again.  You may wish to consider sending your reclaim forms by guaranteed delivery in order to minimise the risk of this occurring.

9)               Can I ask GOAL for advice on my taxation affairs or my legal entitlement to a refund?

A:         GOAL are not providing and are not authorised or qualified to provide any financial, tax, legal or other professional advice to you whether in connection with tax refunds or otherwise.  If you have any questions relating to your ability to reclaim tax, or in connection with your tax or accounting or financial or legal affairs generally, you should immediately consult with your accountant, tax adviser or other professional adviser.

10)             Do you offer a service whereby my completed tax refund form can be checked?

A:         No, the responsibility for ensuring any application for a tax refund is accurate and for complying with the qualifying periods laid down by the tax authorites or legislation for the relevant jurisdiction is down to you.  GOAL is not able to check forms or check whether you qualify for a refund or whether such refund is made in time.

11)             Does GOAL monitor the status of reclaim applications once made?

A:         No, it is your responsibility to make a reclaim application and to monitor its status with the relevant taxation authorities.  Once the application has been made, the application is beyond the control of GOAL and all future queries regarding the status and timing of that application should be addressed to the relevant taxation authority in question.

12)             Who processes credit card transactions?

A:         All payments made by means of credit cards are processed by WorldPay.